Massage Envy - Arvada, Colorado

Andrew Peterson

I was member for years until they started messing up my appointments with last minute cancelations and changing therapists on me. its been a few years and I thought I would try another location. I booked online and when I got there I had no appointment. apparently the online booking does not work so well. Message Envy has quickly become the worst cooperate company to deal with. You are better off with a local message therapist that cares about quality and customer service.

joanne McCabe

So dissapointed with this place. staff is nice enough, but there were never appointments available in the evening or weekends. When I was able to schedule, then they were often canceled. What a waste of my money. I would never sign up for one of these membershis again due to the experience I have had here. I threw my money away...

Jarrad Harding

Fraudulent business model. They will try to sell you on the benefits of their membership.
Here's my experience,
Nearly impossible to get a massage appointment, you will need to book a month out . If you have a job possibly longer as they have nowhere near enough staff to accommodate the memberships they sell especially considering the average employed persons availability during the week.
Your therapists will likely cancel on you last minute leaving you with another 3 or 4 week wait with zero compensation yet if you cancel your appointment because you wake up with covidd and decide to be responsible they will gladly charge you anyways.
They refused to cancel my contract despite the fact that they couldn't offer me the monthly massage I was paying for and refused to refund me the nearly 500 dollars for services that they were unable to provide do to their inability to staff the business correctly.

Ashley Whisler

I visited from Kansas City at this Arvada location. I had a facial booked with Carla. I have had facials before, and this was next level!
Carla had my mind meditating and face glowing!
Cannot say enough good things and if I lived there, I would absolutely be her regular!

Michael Drumm

Just stay away. You are stuck in a membership where you get one credit a month that you can never use. And then the credits keep building up and you have to pay a fee to stop accumulating more credits (but if you freeze them you can't make any bookings) so you are stuck in this loop where you can never leave because you have the credits that you paid for and can't use but if you cancel you lose them. See the picture for a sample of their availability.

FYI: I already went directly to the franchisee and they were not helpful

Scott Chamberlain

This location needs all new staff as they do not have any customer service. I recommend avoiding this location.

Alisha H

Every service I have received here has been great. Divine and Kale have helped me stay moving between my massages and my skin feels absolutely amazing after the peel I just had with Samantha. If I could give all the staff I've seen here 10 stars I would!

Joel Scholz

My wife and I have been members for several years now. It has become nearly impossible to make and keep appointments with them. Often they cancel and aren’t able to reschedule. The membership bills me monthly for 1 massage each, but they have been unable to keep these appointments and our credits pile up more than we can use them. Finally, today; finished my final credit and will not be returning. Do yourself a favor and spend more money at a more professional spa. You’ll be happier in the long run.